Contents of order cannot be changed or cancelled less than 24 hours before delivery. Produce is bought for your order a day before, so changing order last minute is not possible.
We use a third-party courier for deliveries are do not guarantee delivery times. All timings are indicative only.
In the event that your delivery is stolen from your doorstep or other place specified we do not accept liability and will offer compensation only at our discretion.
If we are unable to deliver to the address that you have given to us for any reason, we will attempt to contact you to make other arrangements. We will normally contact you using the telephone number that you have registered on your account and it is your responsibility to ensure that you are available on this number.
If we are unable to deliver to you, or have to deliver late, for reasons beyond our control, for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss this causes.
Refunds & Returns
Once delivery has been completed by the courier, the juice is your responsibility. This includes if the juices has been left in a safe space that you have notified us of or if it has been left with a concierge. It is your responsibility to inspect your package as soon as it arrived. If there are any issues or defect with your order, please contact us immediately. If you do not let us know within 3 hours of delivery, you will be deemed to have accepted the package and we reserve the right to reject a refund or replace your purchase.
Due to the nature of our product and it having such a short shelf-life, we do not accept returns.
Our Subscribe & Save option gives you the chance to set up a regular juice subscription (deliveries every 7, 14 or 30 days) whilst also receiving 10% off every delivery. If you set up a subscription, the minimum amount of deliveries that you can receive before cancelling is 2.
To alter a subscription, please send an email with exactly what you want changed to firstname.lastname@example.org
To cancel a subscription, you can do this yourself by logging in or by sending an email to email@example.com
Unpasteurised juices are not recommended for pregnant women or breastfeeding women.
All our products are made in a kitchen that handles allergens such as nuts and celery. We cannot be held responsible for any reaction that you may have to nuts or any other ingredients. Please email us before you order if you have any allergies and we will do our best to avoid using anything you are allergic to whilst producing your order.
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